DELIVERY & SHIPPING POLICY
Choose the right pillow for you!
We dispatch products under ‘paid’ and ‘to pay’ options to our customers. Please read the screens showing your purchase and payments details carefully, before effecting any purchases. Once you have purchased a product, you are bound by the terms of novepro.in
Majority of our orders are shipped within 10 working days of the order, and delivered in next 5-7 working days from the date of shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item and you shall be refunded the full amount charged for the item.
WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION AND ON TIME.
a) We currently deliver to more than 19618 location across India. Click here to check Pin Codes we deliver to.
b) Our shipping and delivery lead times vary by destination.
c) We ship on week days (Monday to Saturday), excluding public holidays.
d) To ensure that your order reaches you the earliest and in good condition, we ship through reputed courier agencies.
e) While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
f) If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered.
g) If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and call our Customer Care at +91.9619958599 or write to contact@Novepro.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
h) Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.