Neckfit — frequently asked questions

Why do I need to measure my neck length?

When you sleep on your back, your neck has a natural curve (called cervical lordosis). A normal mattress cannot support this curve, so your neck hangs without support all night — a major cause of neck pain and cervical spondylosis. When you know your exact neck length, Neckfit supports this curve just the right way.

So there should be no pillow under the head?

Correct — while sleeping on your back, you should not keep a regular pillow under your head (or only a very thin one, about an inch). A thick pillow under the head bends the neck curve the wrong way, which is one of the main causes of neck pain and cervical spondylosis.

Why do I need to measure my shoulder broadness?

Nobody sleeps on their back the whole night. When you turn to your side, your spine should stay straight — and that only happens when your pillow is as thick as your shoulder is broad. Otherwise your head drops down and bends the neck. That is why many people push a hand under the pillow, fold it, or stack two pillows — which then causes hand and shoulder pain too. A pillow matched to your shoulder broadness keeps the spine naturally straight.

What is wrong with my thick pillow?

On your back, a thick pillow bends your neck curve in the opposite direction (lordosis becomes kyphosis) — a main cause of cervical spondylosis. And unless its thickness exactly matches your shoulder broadness, you are only guessing your size. It is like wearing shoes or spectacles without knowing your size.

What is wrong with a thin pillow?

A thin pillow damages your neck in both positions: on your back it lifts the head and flattens the natural neck curve, and on your side it lets the head drop down and bends the straight spine.

How about memory foam pillows?

Memory foam has many issues, but the biggest one is simple: memory foam pillows are not made to YOUR size. A pillow that does not match your neck length and shoulder broadness cannot keep your spine in its natural shape.

I don't use any pillow at all. Do I need one?

Yes! Your neck is one of the most important yet delicate parts of your body. On your back you need thin support only under the neck, and on your side you need thick support matching your shoulder broadness. A single Neckfit, made to your size, does both jobs. If you are not used to a pillow, start with the 2.5-inch thickness and upgrade gradually.

Why did my doctor never tell me about this?

Most doctors know about these posture issues, but a practical solution was simply not available earlier — so there was little point advising it. Now the right solution exists.

How many days does delivery take?

Normally within 5 working days anywhere in India. For rare body dimensions it can take around 9–10 days, as your pillow is made to your size.

Is physiotherapy not a better option for my neck pain?

Wrong sleeping posture with wrong pillows is a lifestyle problem. Physiotherapy or medicines help only temporarily — you do physiotherapy for an hour occasionally, but sleep in the wrong posture for 8 hours every night, undoing all the good work. A lifestyle problem needs a lifestyle correction: sleeping right, on a pillow made to your neck length and shoulder broadness.

Will Neckfit cure my pain permanently?

Neckfit relieves neck, back, shoulder and upper-arm pain in more than 90% of users. Along with sleeping right, be mindful of your daily habits (long hours on computers, phones, driving). Give your spine 8 hours of rest in its natural shape every night, and your neck problems can become a thing of the past.

Will I get immediate relief?

About 70% of users feel relief from day one. Another 20–25% take anywhere between 1 and 25 days — the time needed to unlearn the habit of an old pillow. Start with 30–60 minutes a night and increase gradually.

Is Neckfit soft or hard?

Soft yet firm. It does not hurt tender nerves or painful muscles, and at the same time it does not sink under the weight of your head (which is about 5 kg!). It is made of high-resilience fibre inside a special quilted cover, and it is odour-free.

How long does a Neckfit last?

Around 3 years for most users. Some change it after 1.5 years, while some are happily using theirs even after 9–10 years.

Can I wash Neckfit?

Yes. Hand-wash it, press the water out (do not wring), dry it in direct sunlight, and beat it lightly with a stick to make it fluffy again. Occasionally sunning it for 2–3 hours also keeps it fresh.

What do I do when I travel?

Neckfit is easy to carry. The Neckfit Carry Case (100% cotton inside, water- and dirt-resistant polyester outside) folds your full-size Neckfit into a light, laptop-sized bag.

Can I return Neckfit if I don't like it?

We sell only factory-fresh products, so a used pillow cannot be taken back — a returned pillow could carry allergens or bacteria that would be a health hazard for the next user. Please use our Size Finder (or WhatsApp us your measurements) before ordering so you get the perfect size the first time.